Info & Advice
Privacy
We may collect information that can identify you ("personal information"), such as your name and email address, (i) when you (or other users) provide it to us when using our website or in some other manner. We may combine the personal information that we receive from different sources.
We also may collect other types of information in the following ways when you visit our website:
Our server logs automatically collect information, such as your IP address, your browser type and language, and the date and time of your visit, which helps us track users' movements around our site and understand trends.
We may assign your computer one or more cookies which may collect information to facilitate access to our website and to personalise your online experience.
We may use standard Internet tools, such web beacons, which collect information that tracks your use of our website and enables us to customise our services and advertisements.
We do not knowingly collect personal information from children under the age of 13. Should we ever do so, we will comply with the Children's Online Privacy Protection Act.
Where we collect your personal information:
Purchases
When you make a purchase through our website, you will need to give us your credit or debit card number and other personal information. This information is necessary in order to process your payment and make delivery of your goods.
Customer service
In order for a customer service representative to respond to your questions or concerns, we may need personal information like your name, address and telephone number. This information is used to answer your questions as completely and thoroughly as possible.
Special offers, promotions and coupons
When you register for or redeem UNKNOWNPRINTS special offers, discount coupons or other promotions, we may ask for personal information in order to note the success of our promotions for future offers. You may also provide such personal information when you fill out a warranty card about a product you purchased from UNKNOWNPRINTS. Or you may provide us with personal information such as product preferences, reasons for purchasing a product, or family and lifestyle information to help us learn more about your shopping preferences.
No matter what we collect your personal information for, we promise only to use it in the ways set out in this Privacy Notice. By providing us with your personal information, you consent to us processing this personal information in one or more of the ways described in this Privacy Notice.
Information that we collect automatically:
There are many kinds of cookies. We think you’ll like the UNKNOWNPRINTS recipe.
As well as the personal information that you provide us with, we will also use information obtained about you automatically from cookies (files which are sent by us to your computer). The main reason we use cookies is to help improve your experience of using our website. They also help to tell us what you and other users do on our website, so that we can make the whole experience better for everyone.
We may access cookies stored on your computer when you visit our site in future or when you open an email from us. We are able to do this by including web beacons (also known as clear GIFS or web bugs) in our emails. If you want to delete any cookies that are already on your computer, please refer to the instructions for your file management software to locate the file or directory that stores cookies.
What we will do with your information:
What you share with UNKNOWNPRINTS stays with UNKNOWNPRINTS.
We hate spam just as much as you do. So we promise never to sell your personal information to any unconnected third parties.
On occasion, we do need to hire other companies to help us provide some services. In some of these cases we may need to share information that these companies need, in order to provide services to us and ultimately to you. For example, a delivery service will need to know your name and address in order to deliver your goods to you. Other services provided by different companies may include providing marketing assistance, processing credit/debit card payments and providing customer services. We'll limit the personal information we give them, and they will only have access to your personal information for the purposes of performing such functions. They are strictly monitored by UNKNOWNPRINTS in order to make certain our customers' privacy is always protected.
In proceeding with your online order, you agree that both your name and postal address and those of the delivery name and address (if different) will be checked using third parties such as credit agencies. If you are providing a delivery name and address which is not your own you must have that person's permission to give us their personal information and for us to use it for the purposes specified, by providing it you are saying you have their permission.
N.B. the transfer of financial data is always via a secure network.
At times, some of your personal information may be transferred to UNKNOWNPRINTS divisions in other countries but we always maintain administrative, technical and physical safeguards to protect against unauthorised disclosure, use, alteration and destruction of the information in our possession.
In assessing an application for credit, to prevent fraud, to check your identity and to prevent money laundering, UNKNOWNPRINTS may search the files of credit reference agencies who will record any credit searches under your name. We may also disclose details of how you conduct your account to such agencies. This information will be used by other credit grantors for making credit decisions about you and the people with whom you are financially associated, for fraud prevention, money laundering prevention and occasionally for tracing debtors. Information used for these purposes will include publicly available information such as electoral roll, county court judgments, bankruptcy orders or repossessions.
We may disclose your personal information in order to comply with a legal or regulatory obligation, such as a request by the police. We may also transfer your personal information in the event that our business (or part of it) is sold, and the purchaser needs your personal information to carry on providing services.
Marketing
If you provide any personal information to us you give us permission to contact you for marketing purposes, which may include messages via post, telephone, SMS or email.
We'll make sure that we only send you messages that we think will be of interest to you – for instance the dates of our in-store and online sales, details of special offers or information about new products and services. If you do not want us to use your personal information to market to you, you can decide to opt-out of these types of marketing messages at any time by changing the settings in your Profile or by following the unsubscribe link at the bottom of any email we send to you.
Storing your information and keeping it up to date: Out of sight, but never out of reach.
When you share your personal information with UNKNOWNPRINTS, you will always have access to this information. Where you store a "Profile" on the website, you can amend the details stored in your account yourself. Alternatively, you can update, change or remove any personal information at any time by calling, writing or emailing us using one of the options provided below.
If you want to find out what personal information UNKNOWNPRINTS holds about you, please write to our Data Protection Officer at the postal address given below. We may charge you a small fee for providing this information.
Keeping it safe
We are committed to providing appropriate security controls to protect your personal information against foreseeable hazards. Making sure that your personal information is secure is very important to UNKNOWNPRINTS. For more details please visit our Security Section.
Change of address? Change of heart? Let us know
If you would like us to update your personal information, remove your name from our mailing list, or if you have any questions about UNKNOWNPRINTS’ privacy policies or your personal information, please don’t hesitate to contact us.